Privacy Policy
Effective Date: October 7, 2025
The Texas Organization of Residential Care Homes (“TORCH”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, membership system, and related services.
1. Information We Collect
When you interact with TORCH—whether by joining as a member, registering for an event, completing a form, or communicating with us—we may collect information such as:
• Name, organization, and contact details (address, phone, email)
• Membership and payment information (processed securely by third parties)
• Event registrations, donations, or training participation
• Professional credentials or certifications
• Optional demographic or business information you choose to share
Our website is hosted and managed through ClubExpress, a membership management platform operated by Gembrook Systems, LLC. ClubExpress may also collect limited technical data (such as IP address, browser type, and cookies) to maintain website performance and security.
2. How We Use Your Information
TORCH uses your information to:
• Manage memberships, renewals, and event registrations
• Communicate with members and industry partners
• Provide educational programs, CE tracking, and certification services
• Maintain accurate financial and operational records • Share relevant industry updates and organizational news
We do not sell, trade, or rent personal information to third parties.
3. How We Share Information
TORCH may share limited personal information only when necessary to:
• Process payments or manage online transactions through secure vendors
• Coordinate continuing education or regulatory compliance requirements
• Operate TORCH programs, events, or partnerships
• Comply with applicable legal or reporting obligations
All vendors and service providers, including ClubExpress, are required to protect your information and use it only for the purposes of providing contracted services.
4. Text Messaging
TORCH may use text messaging (SMS) to communicate important updates related to membership, events, and training programs.
Your Consent: By providing your mobile number and opting in to receive messages, you consent to receive informational or transactional texts from TORCH.
Your Privacy: No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP or UNSUBSCRIBE. Message and data rates may apply.
Opting Out: You may opt out of receiving text messages at any time by replying STOP or UNSUBSCRIBE to any message you receive. Message and data rates may apply, depending on your mobile carrier.
5. Data Security and Retention
Your information is stored on secure servers managed by ClubExpress in the United States. TORCH and ClubExpress employ appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.
We retain information as long as necessary to manage memberships, meet legal requirements, or maintain accurate organizational records.
6. Your Rights
Members and non-members have the right to:
• Access or update their contact information
• Adjust privacy and communication preferences
• Request removal of personal data (subject to legal and operational needs)
Requests may be submitted by email to info@txtorch.com or through your TORCH member profile.
7. Cookies and Analytics
Our website may use cookies or analytics tools to enhance user experience and monitor site activity. You can control cookie preferences through your web browser.
8. External Links
TORCH’s website may include links to external sites not operated by TORCH or ClubExpress. We are not responsible for the privacy practices or content of these thirdparty websites.
9. Policy Updates
TORCH may update this Privacy Policy as needed. Changes will be posted on our website with a new effective date. Continued use of our services indicates acceptance of the revised policy.
10. Contact Us
Texas Organization of Residential Care Homes (TORCH)
P.O. Box 154 Hutto, TX 78634
United States of America
Email: info@txtorch.com
Phone: (512) 593-8810
Website: www.txtorch.com