By the completion of this course, the learner will be able to:
· Discuss the resident’s rights.
· Discuss how judgments and labels can affect resident care.
· Discuss the five elements of emotional intelligence.
· Describe how to manage and acknowledge feelings.
· List strategies for caring for residents with aggressive behaviors.
· Discuss possible triggers for aggressive behaviors.
· Describe the importance of setting limits.
· Discuss how past experiences can contribute to behavioral responses.
· List and describe safe approaches and defense techniques when caring for aggressive clients.